2025 CFPUA Customer Satisfaction Survey
Cape Fear Public Utility Authority is committed to providing customers like you with quality, reliable, and affordable water and wastewater services while making prudent infrastructure investments to meet the needs of current and future customers. To help gauge CFPUA’s performance in striving to meet this commitment, we would appreciate your input by completing the following survey regarding your satisfaction with the water and wastewater services you receive.
Your participation is very important to ensure the views of customers like you are well represented. We genuinely want to know how we’re doing in serving the community. Your responses also tell us what you and other customers would like to see CFPUA focus on over the next several years.
ETC Institute, an independent market research firm, is administering this survey, so your responses will remain confidential. As a token of our appreciation for your valuable feedback in fully completing the survey, you will be offered the opportunity to enter for a chance to win a $500 Visa gift card.
If you have any questions about the survey, contact Ryan Murray at ETC Institute at ryan.murray@etcinstitute.com or 913-254-4598. If you need assistance completing this survey, please call ETC Institute toll-free at 888-801-5368.